Product overview
What is Synthflow AI?
Synthflow is a full-stack voice AI platform for enterprise phone automation. Teams can build and deploy agents across inbound and outbound calls for routing, appointment booking, voicemail detection, follow-up messages, sales, and support. The platform combines agent design, telephony, evaluation, monitoring, and integrations in one operating system.
How to Use Synthflow AI
- Build an agent from an industry template or a custom call flow.
- Configure prompts, routing, voicemail behavior, follow-ups, and integrations.
- Test calls in the AI sandbox and evaluate performance.
- Connect a telephony provider or use Synthflow's network.
- Launch the agent, monitor calls in real time, and refine it using conversation data.
Core Features
- Multi-agent system: Coordinates specialized agents for complex conversations.
- Custom telephony: Supports different networks and deployment regions.
- Testing and evaluation: Provides a sandbox before production launch.
- Live monitoring: Tracks production conversations and agent behavior.
- Business integrations: Connects with CRM, ERP, scheduling, and automation tools.
- Enterprise controls: Includes guardrails, security features, and options for branded or embedded deployments.
Use Cases
- Inbound customer support and contextual call routing.
- Outbound lead qualification and sales follow-up.
- Appointment booking, reminders, and voicemail handling.
- White-labeled voice automation inside another software product.
Pricing
Users can build an agent for free. Live calls and chats use a pay-as-you-go model according to the website.
