11Sight

What is 11Sight?

11Sight is an AI voice-agent platform for automotive and hospitality organizations that need to handle customer calls around the clock. Its agents act as a first point of contact for service, front-desk, sales, and outbound conversations. They can answer common questions, collect customer information, manage appointments, route calls, take messages, qualify leads, and send reminders or notices.

The platform is designed to supplement service advisors, business development centers, front-desk teams, and sales staff. When an AI agent cannot complete a request, 11Sight says the conversation can be transferred to the appropriate person or department with the relevant context and meeting goals. The website also presents live voice demos and a dealership value calculator for evaluating potential operational impact.

Core Features

• Service Agent: Books, confirms, cancels, and reschedules service appointments while checking appointment status and gathering customer details.
• Frontdesk Agent: Answers routine questions such as business hours and location, routes callers, and takes messages when necessary.
• Sales Agent: Engages website visitors, answers inventory questions, suggests alternatives, qualifies leads, and passes chat context to the sales team.
• Outbound Agent: Contacts customers and prospects with appointment reminders, recall notices, and upcoming vehicle-service alerts.
• Contextual transfers: Sends unresolved calls to the right team with conversation context so a human can continue the interaction.
• Multiple AI voices: Offers a selection of voice profiles with different tonal qualities for customer conversations.

Use Cases

• Automotive service scheduling: Dealership service departments use the agent to manage appointment requests and reduce the call-handling load on advisors.
• After-hours and overflow coverage: Customer-service teams use 11Sight as a first-line or overflow resource when employees are unavailable.
• Dealership sales engagement: Sales teams use the website agent to answer vehicle questions and route qualified prospects with context.
• Customer notifications: Dealerships use outbound agents for reminders, recalls, and service alerts.
• Hospitality front desk support: Hospitality operators use AI or live-agent connections to assist guests with common front-desk needs.

Frequently Asked Questions

What types of AI agents does 11Sight offer?

11Sight presents Service, Frontdesk, Sales, and Outbound agents, each focused on a different stage of customer communication.

Can 11Sight transfer a call to a person?

Yes. The website states that calls can be forwarded to the appropriate individual or department, with conversation context available for the receiving team.

Does 11Sight support appointment management?

Yes. Its Service Agent is described as able to book, confirm, cancel, and reschedule service appointments.