Simple Phones

What is Simple Phones?

Simple Phones is an AI phone-agent service for businesses that need to answer inbound calls or conduct approved outbound follow-up. A business can receive a new phone number or forward missed or all calls from an existing number. The agent can answer questions, book appointments, take messages, pre-screen callers, transfer calls, or trigger notifications and backend workflows.

Agents can use a business description, website, FAQ documents, custom knowledge bases, directories, calculators, and CRM integrations. The dashboard records caller information, duration, and transcripts and lets teams test behavior through chat. Outbound calls, recording, transcripts, automated dialing, and sensitive industries may trigger consent, privacy, telemarketing, and sector-specific obligations, so businesses must configure compliant workflows.

How to Use Simple Phones

1. Describe the business and create a starter agent with a supported phone number.
2. Forward missed calls or all calls from the existing business line when required.
3. Add approved website content, FAQs, booking rules, directories, and integrations.
4. Configure routing, transfers, messages, notifications, languages, and human escalation.
5. Test edge cases and review transcripts regularly, correcting knowledge and call behavior.

Core Features

• Inbound AI answering: Responds to callers, collects information, books meetings, and takes messages.
• Outbound calling: Follows up with eligible customers or leads under configured calling rules.
• Routing and escalation: Transfers calls and sends alerts by text, email, or webhook.
• Knowledge customization: Uses website content, FAQs, directories, calculators, and business-specific data.
• Call logs and transcripts: Records call source, duration, conversation text, and agent behavior for review.
• CRM and backend integration: Sends structured information to popular or custom business systems.

Use Cases

• Missed-call coverage: Answer customer calls when staff are busy or the office is closed.
• Appointment booking: Collect caller details and schedule supported meetings or services.
• Lead qualification: Ask approved questions and route qualified callers to a human sales team.
• Information hotlines: Search a product, listing, provider, or service directory and answer common questions.

Pricing

Simple Phones starts at $97 per month for 100 calls, including the phone line and agent-development costs. The site offers a 14-day free trial, allows plan upgrades or downgrades, and says there is no long-term commitment. When a plan is canceled or its included call volume is exceeded, assigned phone numbers may be released, although the configured agent is retained for later reactivation.

Frequently Asked Questions

Can a business keep its existing number?

Yes. The existing provider can forward missed calls or all calls to the number assigned to the AI agent.

Can the agent transfer a caller to a person?

Yes. Calls can be routed to different numbers, and unexpected or out-of-scope inquiries can be escalated or converted into messages.

Can the agent make unrestricted cold calls?

Technical availability does not remove legal obligations. Businesses are responsible for consent, do-not-call rules, caller identification, recording notice, allowed hours, data protection, and industry requirements in every relevant jurisdiction.