Product overview
What is Monobot?
Monobot is a business platform for voice, chat, and SMS agents that handle recurring customer and employee conversations. Organizations can build assistants for scheduling, reservations, appointment booking, product consultations, customer support, sales qualification, HR, and IT helpdesk work.
The product combines an agent builder, shared workspace, connected tools, knowledge bases, automation flows, interaction records, and real-time analytics. Built-in connectors, APIs, webhooks, and an SDK allow agents to work with existing CRM, helpdesk, and operational systems.
How to Use Monobot
- Select a template or create an agent in the builder.
- Add business knowledge and define automation flows.
- Connect CRM, helpdesk, scheduling, or other tools through connectors or APIs.
- Deploy the agent to voice, chat, or SMS channels.
- Monitor conversations, costs, latency, sentiment, and agent activity in the dashboard.
Core Features
- Multi-channel agents: Supports voice, chat, and SMS interactions.
- Agent builder: Creates and customizes assistants for business workflows.
- Knowledge base: Supplies agents with company information and answers.
- Automation flows: Connects conversations to operational steps.
- Integrations: Provides connectors, API, webhooks, and SDK tools.
- Interaction analytics: Tracks transcripts, sentiment, latency, keywords, activity, and cost.
Use Cases
- Customer support: Handle account questions, order status, returns, and troubleshooting.
- Sales and lead generation: Qualify prospects and schedule follow-up.
- Appointments and reservations: Automate bookings across healthcare, transport, property, and travel.
- IT and HR service: Answer employee questions and route support tasks.
Frequently Asked Questions
Which channels can Monobot use?
The website positions the platform for voice, chat, and SMS agents.
Can Monobot connect to existing software?
Yes. It supports built-in connectors, an open API, webhooks, and an SDK for custom integrations.
