Sample follow-up
Ask focused questions about fit, performance, decision criteria, and the next evaluation step after sample delivery.
Agents
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Failed or incomplete first runs are refundedExport Customer Care Agent
Respond clearly when an export order needs attention
Turn sample feedback, order history, complaint facts, and your actual policies into a reviewable customer response and follow-up plan.
What the Agent prepares
- A customer-ready response draft in the requested language
- A clear separation of facts, unknowns, and assumptions
- A list of missing evidence and clarification questions
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Handle the customer issue without making unsupported promises
Share the message, order or sample context, verified facts, and the remedies your team can approve. The Agent separates acknowledgment, investigation, action, and follow-up into a response your team can review.
Example input — Buyer reports 18 crushed cartons from order SO-1048. Photos received. Product condition is not yet confirmed. Our team can request inspection details but cannot approve compensation yet.
Example output — Acknowledge the disruption, confirm the known facts, request the inspection evidence needed, explain the next review step, and avoid promising replacement or credit before approval.
Use it for
Complaint response
Acknowledge the issue, summarize verified facts, request missing evidence, and explain the next investigation step.
After-sales action plan
Organize owners, evidence, response deadlines, proposed remedies, approval needs, and customer updates.
Example task
Reply to a distributor reporting damaged cartons on arrival
What the Agent prepares
- A customer-ready response draft in the requested language
- A clear separation of facts, unknowns, and assumptions
- A list of missing evidence and clarification questions
- An internal action plan with owners and approval needs
- A follow-up message and next-contact timing
How it works
Add the case context
Paste the customer message and add the relevant order, sample, evidence, policies, authority, and desired outcome.
Separate facts from open questions
The Agent identifies what is confirmed, what still needs evidence, and which remedies require approval.
Review before replying
Verify names, order data, policy, responsibility, remedy, timing, and tone before sending the response.
Helpful communication without unauthorized commitments
- The Agent never invents warranty terms, refund policy, shipment status, root cause, liability, or compensation authority.
- It does not admit fault, promise a refund, replacement, credit, or delivery date unless you provide approved terms.
- It prepares communication and action plans; it does not access orders, carriers, quality systems, or CRM records.
- A human must approve responsibility statements, remedies, compensation, legal language, and external messages.
Frequently asked questions
Can it write a response to a customer complaint?
Yes. Provide the customer's message, order or sample context, verified facts, available evidence, your policies, and what your team is authorized to offer. The Agent will draft a response without inventing responsibility or remedies.
How should I follow up after sending a sample?
Share the sample, delivery date, buyer use case, evaluation criteria, and expected decision process. The Agent can draft a focused follow-up that asks about fit, test results, concerns, and the next step.
Can it decide whether to refund or replace an order?
No. It can compare the case facts with the policy and authority you provide, list available options, and prepare an approval request. A responsible team member makes the final decision.
Can it identify the root cause of a quality issue?
It can organize evidence, questions, and possible investigation steps, but it cannot confirm a root cause without verified inspection, test, production, and shipment data.
Can it reply in the buyer's language?
Yes. State the target language and preferred tone. A fluent reviewer should verify technical terms, policy wording, and culturally sensitive phrasing before sending.
Does it connect to our CRM or order system?
Not in this version. Paste the relevant context directly. CRM, carrier, quality-system, and order-system access require a separately configured private Agent.
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