Vapi

Vapi is an API-first platform for building, testing, deploying, monitoring, and scaling conversational voice agents for support, lead qualification, scheduling, and other phone workflows.

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Vapi conversational voice agent platform

Product overview

What is Vapi?

Vapi is a developer platform for building and deploying conversational voice agents. Teams configure the voice, conversation flow, telephony, and integrations, then monitor calls and improve the agent through production data.

Core Features

Agent orchestration: Coordinates the components required for a live voice conversation.
Testing and deployment: Moves agents from prompts to production workflows.
Real-time monitoring: Tracks calls and surfaces performance problems.
API-first integrations: Connects voice agents with business systems.
Enterprise controls: Offers support SLAs, dedicated deployment help, SSO, OAuth, RBAC, guardrails, and scalable infrastructure.
Compliance: The website lists SOC 2, HIPAA, and PCI compliance.

Use Cases

Vapi supports customer service, lead qualification, appointment scheduling, inbound call handling, and high-volume enterprise voice automation.

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