Mendable

What is Mendable?

Mendable is a platform for building AI chat and search experiences over company knowledge. Teams connect documentation, support sources, files, websites, and business systems through a managed interface or API. Mendable then retrieves relevant material so assistants can answer customer or employee questions with verified sources.

The platform supports chat bubbles, search bars, APIs, and other components for internal or external deployment. Teams can correct answers, edit prompts, control creativity, keep sources synchronized, connect tools and actions, and inspect usage and satisfaction. Enterprise features include SSO, role-based access, private models, bring-your-own key or model, rate limits, secure connectors, data export, and service commitments.

How to Use Mendable

1. Create a project and connect approved documentation and data sources.
2. Configure model, prompt, answer format, creativity, and support fallback.
3. Test expected, ambiguous, outdated, and access-controlled questions.
4. Add tools or actions only with narrow permissions and input validation.
5. Deploy a component or API inside the intended product or support channel.
6. Review analytics, rated answers, missing knowledge, and source freshness.

Core Features

• Managed ingestion: Connects documentation, files, websites, and business platforms.
• Grounded answers: Retrieves verified sources to reduce unsupported responses.
• Model customization: Supports prompt edits, model selection, corrections, and creativity controls.
• Tools and actions: Connects assistants to APIs for supported automation.
• Deployable components: Provides search, chat, API, and custom interface options.
• Analytics: Tracks questions, interactions, ratings, and usage.
• Enterprise security: Adds SSO, RBAC, BYOK, private models, and secure connectors.

Use Cases

• Add an assistant to product or API documentation.
• Answer employee questions from internal knowledge.
• Support customer-success and technical support teams.
• Help sales prospects understand a complex product.
• Create an in-product copilot with actions and verified sources.

Pricing

Free is $0 per month and the pricing table lists 500 monthly message credits, components and API, unlimited sources, analytics, connectors, customization, export, and white labeling. Enterprise is custom-priced for higher usage, custom models, BYOK, SSO, connectors, SLA, and support. Models and tools consume different credits per message. One older FAQ line still says 300 credits, so the live account allowance should be verified.

Frequently Asked Questions

Can Mendable cite company documentation?

Yes. Verified-source retrieval is a core product feature.

Can it perform actions?

Yes. Tools and actions can connect the assistant to APIs, subject to safe permissions.

Is Mendable open source?

No. The current FAQ says the platform is not open source, though some components and integrations are.