Lyro AI

What is Lyro AI?

Lyro AI is Tidio's AI customer-service agent for answering questions and completing routine support work. A business supplies approved support content and guidance, and Lyro uses that material to respond in the brand's tone. It can operate alongside Tidio live chat and helpdesk tools or connect to an existing customer-service stack.

Teams can define handoff and escalation rules, monitor conversations in real time, and step in for sensitive or high-value cases. Smart Actions extend the agent beyond FAQs to tasks such as order updates and lead qualification, while product recommendations guide shoppers toward relevant items. Performance views cover resolution rate, satisfaction, and conversation patterns.

How to Use Lyro AI

1. Create a Tidio account and add Lyro to the website.
2. Import or write accurate support content for the knowledge base.
3. Configure tone, guidance, escalation rules, and allowed actions.
4. Test common, ambiguous, and sensitive customer questions.
5. Connect required commerce, CRM, or support systems.
6. Review unresolved conversations and improve missing knowledge.

Core Features

• Knowledge-grounded answers: Uses business-provided content and guidance.
• Human handoff: Escalates conversations and lets agents join in real time.
• Smart Actions: Automates supported tasks such as order updates and qualification.
• Product recommendations: Guides shoppers to relevant products.
• Performance analytics: Tracks resolution, satisfaction, and conversation patterns.
• Support integrations: Connects with established customer-service platforms on eligible plans.

Use Cases

• Answer recurring support and policy questions around the clock.
• Reduce response time during peaks without adding identical manual work.
• Qualify leads or provide order updates before human escalation.
• Recommend products during ecommerce conversations.

Pricing

The current Lyro page offers 50 free conversations without a credit card and states paid usage at $0.50 per conversation. Premium integrations and customized limits may require a higher plan or sales consultation. Confirm current allowances and channel costs before launch.

Frequently Asked Questions

Does Lyro answer from public web knowledge?

It is designed to use the content and guidance supplied by the business.

Can a person take over?

Yes. Teams can define escalation rules, monitor chats, and join conversations.

Is there a free way to test it?

Yes. The current product page advertises 50 free conversations.