Product overview
What is Lorikeet?
Lorikeet is an AI customer concierge for companies with complex support operations, with a particular focus on fintech and healthtech. It is designed to move beyond an FAQ bot by following a business's standard operating procedures, using connected systems, and carrying out the steps required to resolve a customer issue.
The agent works across phone, SMS, chat, email, and WhatsApp. Examples on the site include updating payroll plans and insurance policies, processing rent payments, changing medication delivery, rescheduling flights or appointments, and upgrading reservations. For cases that need a human, Lorikeet can hand over the ticket with investigation work already completed.
Core Features
- End-to-end resolution: Handles multi-step customer problems instead of only returning help-center text.
- Procedure following: Applies the organization's standard operating procedures to support work.
- Connected actions: Uses business systems to investigate an issue and perform approved workflow steps.
- Omnichannel service: Supports phone, SMS, chat, email, and WhatsApp.
- Human handoff: Transfers cases to people with context and investigation already prepared.
- Compliance positioning: The site displays ISO 27001, SOC 2, and HIPAA badges for regulated support environments.
Use Cases
- Fintech support: Resolve account, payment, transaction, payroll, and policy-related customer requests.
- Healthtech support: Handle appointment and medication-delivery workflows across service channels.
- Travel and hospitality: Change flights, appointments, or reservations through connected systems.
- Support escalation: Investigate complex issues before handing them to a human agent.
Frequently Asked Questions
Which channels does Lorikeet support?
The homepage lists phone, SMS, chat, email, and WhatsApp.
How is Lorikeet different from an FAQ bot?
The product is designed to follow procedures and use connected systems to complete support workflows, rather than only provide articles or instructions.
Can Lorikeet hand a case to a human?
Yes. The site describes handoffs in which the investigation has already been completed for the human agent.
