Product overview
What is Kodif?
Kodif is an AI customer experience platform for ecommerce brands. Unlike a support bot that only answers or deflects questions, its agent can authenticate a shopper, inspect order and subscription data, apply a policy, take actions such as refunds, returns, address changes, skips, or cancellations, and write the result back to connected systems. One shared memory supports email, chat, SMS, and social channels.
The product combines Resolution, Retention, and Revenue agents. Customer experience teams define policies in plain English, inspect every step, test proposed changes against historical conversations, and approve fixes that become regression guardrails. Integrations include Shopify and many ecommerce, subscription, returns, helpdesk, messaging, and review systems.
How to Use Kodif
- Connect the commerce, helpdesk, subscription, returns, messaging, and review systems in use.
- Import customer history, catalog data, support knowledge, and operating policies.
- Define resolution and escalation rules in plain English.
- Test policies against historical tickets before enabling live actions.
- Deploy the agent across selected email, chat, SMS, or social channels.
- Review tagged outcomes, approve proposed fixes, and monitor retention and revenue metrics.
Core Features
- End-to-end resolution: Handles order status, shipping, refunds, returns, and exchanges.
- Retention workflows: Offers pause, skip, frequency, discount, or cancellation options.
- Revenue assistance: Answers presale questions, recommends products, and supports cart recovery.
- Action-capable integrations: Reads and writes data across ecommerce operating systems.
- Natural-language policies: Lets customer experience teams manage behavior without engineering tickets.
- Historical policy testing: Compares proposed behavior against real past conversations.
- QA guardrails: Converts reviewed failures into tests and permanent rules.
- Conversation analytics: Structures intent, sentiment, resolution path, and business signals.
Use Cases
- Refund and return automation: Validate eligibility, create labels, and update the order system.
- Subscription retention: Offer alternatives when a customer wants to cancel.
- Order support: Retrieve status and delivery information across channels.
- Product guidance: Recommend suitable products from catalog, review, and customer context.
- CX intelligence: Turn support interactions into product, operations, and merchandising signals.
Pricing
Kodif follows a demo-led sales process. The reviewed homepage links to pricing but does not publish a standard plan amount, so brands need to request current commercial terms.
Frequently Asked Questions
Is Kodif only a chatbot?
No. It is designed to authenticate users, apply policy, take actions, and update connected systems.
Can a CX team change policies without developers?
Yes. Policies are authored in plain English and changes can be tested before deployment.
Which channels are supported?
The current homepage lists email, chat, SMS, and social media.
