Product overview
What is Gradient Labs?
Gradient Labs is an AI-native customer-operations platform for financial services. It provides specialist agents for lending, disputes, business verification, claims, collections, onboarding, and customer support, plus the workflow platform needed to complete the operational steps between conversations.
The agents use customer and account context to communicate across channels and take actions rather than only answer questions. They can collect and verify evidence, apply internal policies, request missing documents, update records, escalate decisions for human sign-off, and carry a case through to a downstream financial or support system.
How to Use Gradient Labs
- Select a financial customer-operations process with a defined outcome and escalation policy.
- Connect account history, customer records, policy documents, case systems, and communication channels.
- Configure the specialist agent's permitted actions, decision rules, and human approval points.
- Test the workflow on representative cases and edge conditions.
- Deploy the agent, review resolution and quality metrics, and refine policies from production cases.
Core Features
- Specialist financial agents: Provides purpose-built workflows for lending, disputes, KYC or KYB, claims, and collections.
- End-to-end case handling: Moves from customer contact and evidence gathering through decision, record update, and filing.
- Policy-aware decisions: Checks documents and cases against internal operating rules.
- Human sign-off: Escalates decisions that require employee review or approval.
- Persistent customer context: Remembers prior conversations and account history when resolving issues.
- Voice and messaging operations: Supports inbound and outbound customer interaction patterns.
Use Cases
- Collections: Contact borrowers at appropriate times, personalize outreach, and record payment commitments.
- Payment disputes: Gather evidence, recommend an outcome, request approval, and file chargebacks.
- Customer onboarding: Guide activation and reduce time to a customer's first transaction.
- Business verification: Review KYB documents, request missing evidence, and route verified businesses.
- Insurance claims: Capture claim details, gather required information, and create the case record.
- Customer support: Resolve requests such as freezing a lost card or investigating a missing payment.
Pricing
Gradient Labs provides demo-led pricing. The homepage links to a pricing page but the reviewed content does not display standard plan amounts.
Frequently Asked Questions
Is Gradient Labs a general customer-service chatbot?
No. It is positioned for regulated financial operations and includes specialist workflows that take actions across a case.
Can a person approve sensitive outcomes?
Yes. Dispute and verification workflows can route decisions to a person for sign-off.
Which processes are supported?
The site lists collections, disputes, onboarding, KYB, insurance claims, customer service, lending, and KYC.
