Product overview
What is Converzation AI?
Converzation AI is a platform for creating custom chatbots from business documents, websites, support material, and other content sources. The assistant answers questions from the uploaded knowledge base and is intended for customer support, onboarding, sales, marketing, and research workflows.
Teams can configure privacy settings and model behavior, add custom instructions, test responses, and deploy the assistant through a shared chat, website embed, API, Zapier, or Make. The platform supports content such as PDF, DOCX, HTML, structured question-and-answer data, websites, and support tickets, with scheduled updates available to keep indexed information current.
How to Use Converzation AI
- Create a bot and configure its privacy and model settings.
- Upload documents, websites, support content, or other supported source data.
- Test the assistant's answers against the source material.
- Add instructions or adjust settings to refine inaccurate or unsuitable responses.
- Launch the assistant through chat, a website embed, an API, Zapier, or Make.
Core Features
- Document training: Builds an assistant from PDF, DOCX, HTML, websites, and other content sources.
- Response refinement: Uses testing, settings, and custom instructions to adjust answers.
- Automatic updates: Schedules content synchronization so indexed information remains current.
- Multilingual responses: Detects and responds in a user's preferred language.
- Human handoff: Supports transitions from routine automation to a service agent.
- APIs and integrations: Connects the bot to websites, apps, Slack, Teams, Zapier, and Make.
Use Cases
- Tier-one support: Answer routine customer questions from approved documentation.
- Customer onboarding: Guide users through common setup and product questions.
- Sales assistance: Respond to product questions and support lead conversations.
- Internal research: Query business documentation through a conversational interface.
Frequently Asked Questions
Does Converzation AI support languages other than English?
Yes. The site says the bot can detect and respond in the user's preferred language.
Is a separate OpenAI API key required?
No. AI processing runs on Converzation AI's infrastructure.
Can the bot connect to external systems?
Yes. It supports API connections and deployment through Zapier, Make, and other integrations.
