Cal.ai

What is Cal.ai?

Cal.ai is an AI phone agent integrated with Cal.com scheduling workflows. It makes natural-language phone calls to book meetings, confirm appointments, send reminders, follow up with leads, and respond to no-shows. The product is intended for teams that want to automate repetitive scheduling calls while keeping conversations aligned with their brand and booking process.

Users can define when a call happens, assign the phone number the agent calls from, and write prompts for the call's goal, language, tone, and personality. The agent works alongside Cal.com calendars, event links, routing, reminders, follow-ups, and cancellations. Call records include transcripts and analytics for completion, booking performance, and customer sentiment.

How to Use Cal.ai

1. Choose the Cal.com Workflow trigger that should start a call, such as a form submission, upcoming meeting, booking, cancellation, or no-show.
2. Assign a dedicated phone number for the agent, or import an existing number.
3. Configure the AI agent's prompt, language, tone, personality, and goal for reminders, confirmations, bookings, or follow-ups.

Core Features

• AI scheduling calls: Makes automated phone calls for bookings, confirmations, reminders, follow-ups, and rescheduling.
• Custom conversations: Lets teams define the prompt, language, tone, personality, and intent of each call workflow.
• Cal.com Workflow integration: Triggers calls from events already used in Cal.com booking automation.
• Calendar synchronization: Works with connected calendars and existing scheduling links.
• Missed-call handling: Can leave voicemail, send a follow-up, or retry according to workflow settings.
• Call analytics: Provides transcripts, completion and booking metrics, and sentiment information in the dashboard.

Use Cases

• Appointment reminders: Service and healthcare teams can call attendees before an appointment to reduce missed meetings.
• Lead follow-up: Sales teams can call prospects who have not yet booked and guide them to a time slot.
• Booking confirmation: Businesses can confirm that attendees still plan to join a scheduled meeting.
• No-show recovery: Teams can follow up after a missed meeting and offer rescheduling.
• Recurring scheduling operations: Organizations can replace repetitive manual calls with workflow-triggered conversations.

Pricing

Cal.ai costs 29 credits, equal to $0.29, per call minute. Individual plans do not include Cal.ai credits and require separate credit purchases. Team plans include 750 credits per member each month, while Organization plans include 1,000 credits per member each month. Additional credits can be purchased in Cal.com.

Frequently Asked Questions

Is Cal.ai available on every Cal.com plan?

Yes. The official FAQ states that Cal.ai is available for all plans.

Can the AI phone call be customized?

Yes. Teams can customize prompts, language, tone, personality, and call goals.

What happens when someone does not answer?

Cal.ai can leave a voicemail, send a follow-up message, or retry the call based on the workflow settings.