Product overview
What is Auralis AI?
Auralis AI is an enterprise customer-support automation platform that deploys AI agents across chat, voice, email, and ticket channels. It is offered as a managed service covering setup and ongoing operation, rather than requiring the customer to build prompts and maintain the agent alone. The platform serves customer support, IT service management, field service, and ERP support teams.
Its product suite includes Autopilot for automated resolution, Answer for customer-facing answers, Assist for helping human agents, Audit for reviewing support activity, and a Knowledge Center for organizing information used by the system. Auralis integrates with established support and business tools including Zendesk, Intercom, HubSpot, Freshdesk, Salesforce, Jira, ServiceNow, Zoho, Gorgias, and Kayako.
Core Features
- Omnichannel support agents: Handles customer interactions across chat, voice, email, and ticket channels.
- Automated resolution: Uses Autopilot to manage support work that can be completed by an AI agent.
- Agent assistance: Gives human support staff relevant answers and context while they work.
- Support auditing: Reviews support conversations and operational activity for quality and oversight.
- Knowledge Center: Organizes the information used to answer customer and employee questions.
- Managed deployment: Covers implementation and ongoing maintenance instead of requiring customers to manage prompts and integrations alone.
Use Cases
- Customer support automation: Service teams can automate routine questions across digital and voice channels.
- Human-agent assistance: Representatives can receive relevant knowledge and response support during complex cases.
- IT service management: Internal service teams can apply support agents to employee requests and tickets.
- Field and ERP support: Operations teams can extend automated support to field-service and enterprise-system questions.
Pricing
Auralis offers a free 30-day pilot using the prospective customer's own data and tickets. The official site describes the pilot as including the managed setup without requiring the customer to handle integration, prompt tuning, or maintenance.
Frequently Asked Questions
Which support channels does Auralis AI cover?
The official site lists chat, voice, email, and ticket channels.
Does Auralis AI integrate with existing help desks?
Yes. Listed integrations include Zendesk, Intercom, HubSpot, Freshdesk, Salesforce, Jira, ServiceNow, Zoho, Gorgias, and Kayako.
Is the product self-managed?
Auralis describes the service as fully managed, including implementation and ongoing maintenance.
